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T & Cs

T & Cs

By Using Our Site You Accept These Terms and Conditions

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site.

These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, https://ourfamilydog.org.uk (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.

These Terms and Conditions were last updated on 3rd April 2021.

Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

The following document also apply to your use of Our Site:

Our Privacy Policy, available at https://ourfamilydog.org.uk/privacy-policy.

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Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content”means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our”means Our Family Dog CIC.

Information About Us

Our Site is operated by Our Family Dog CIC. We are a limited company registered in England and Wales under company number 11764877 whose registered address is 291 Brighton Road, Worthing, West Sussex BN11 2HG.

How to Contact Us

To contact Us, please email Us at contactus@ourfamilydog.org.uk.

Access to Our Site

Access to Our Site is free of charge, unless stated.

It is your responsibility to make the arrangements necessary in order to access Our Site.

Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.

Changes to Our Site

We may alter and update Our Site (or any part of it) at any time

Changes to these Terms and Conditions

We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

How You May Use Our Site and Content (Intellectual Property Rights)

All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

You may print one copy and download extracts of any page(s) from Our Site for personal use only.

You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

Links to Our Site

  • You may link to any page on Our Site
  • Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
  • You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
  • Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
  • You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

Links to Other Sites

  • Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
  • The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

Disclaimers

  • Nothing on Our Site constitutes advice on which you should rely.  Our Site is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action relating to the welfare, health or behaviour of dogs.  
  • We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you and you are a consumer, you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
  • We make reasonable efforts to ensure that Our content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date.
  • We are not responsible for the content or accuracy, or for any views expressed in any Posts submitted by Users. Any such views or content represent the views and values of the relevant User, and do not reflect Our views and values in any way.

Our Liability

  • Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
  • If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
  • If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
  • Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.

Viruses, Malware, and Security

  • We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
  • You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
  • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
  • You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
  • You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
  • By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

Acceptable Usage of Our website

  • You may only use Our Site in a lawful manner:
  • You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
  • You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent;
  • You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;
  • You must not use Our Site to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);
  • You must not use Our Site to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass another person;
  • You must not use Our Site to harm or attempt to harm minors in any manner; and
  • You must not use Our Site, submit User Content, or communicate in any way using Our Site that does not comply with the content standards set out below.

Content Standards

When communicating via Our Site, uploading User Content, or otherwise interacting with Our Site, you must not submit, communicate, or otherwise do anything that:

  • is sexually explicit;
  • in any way sexualises minors (including, but not limited to, child sexual abuse material);
  • is obscene, deliberately offensive, hateful, or otherwise inflammatory;
  • promotes violence;
  • promotes, encourages, incites, or supports acts of terrorism;
  • promotes or assists in any form of unlawful activity;
  • is defamatory of another person;
  • bullies, insults, intimidates, or humiliates another person;
  • discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; nationality; gender; gender identity; sexual orientation; religious or philosophical beliefs; disability; or age;
  • is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • is calculated or otherwise likely to deceive;
  • is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal information in a way that you do not have a right to;
  • misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not breach any of the other content standards in this Part 7);
  • implies any form of affiliation with Us or any other party where there is none;
  • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, designs, patents, trade marks, and database rights) belonging to Us or any other party;
  • is in breach of any legal duty owed to another party including, but not limited to, contractual duties and duties of confidence.

When communicating via Our Site, uploading User Content, or otherwise interacting with Our Site, you must ensure that your communication or submission:

  • is truthful and accurate (where you are stating facts);
  • states only genuinely held opinions; and
  • complies fully with any and all local, national, or international laws and regulations that apply.

Breaches of this Policy

  • If you fail to comply with the provisions of this Policy, We may take action as set out below. A breach of this Policy also constitutes a material breach of the Terms and Conditions of Our Site. We may take one or more of the following actions in response to your breach:
  • Suspend or terminate your right to use Our Site;
  • Remove, either temporarily or permanently, your communication, User Content, or other submission from Our Site;
  • Issue you with a written warning;
  • Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • Take further legal action against you, as appropriate;
  • Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
  • Any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above) in response to your breach.

Subscriptions, Paid Content, Pricing and Availability

  • We make all reasonable efforts to ensure that all descriptions of Subscriptions and Paid Content available from Us correspond to the actual Subscription and Paid Content that you will receive. 
  • We may from time to time change Our prices.  Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription.  We will inform you of any change in price before the change is due to take effect.  If you do not agree to such a change, you may cancel the Contract as described below.
  • Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues.  These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content.  However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.
  • Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Paid Content.  Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.
  • We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  Changes in price will not affect any order that you have already placed.
  • All prices are checked by Us before We accept your order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order.  If the correct price is higher, We will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it).  We will not proceed with processing your order in this case until you respond.  If We do not receive a response from you within one week We will treat your order as cancelled and notify you of this in writing.
  • If We discover an error in the price or description of your Subscription after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error.  You may, however, have the right to cancel the Contract if this happens. 
  • If the price of a Subscription that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.
  • All prices on Our Site include VAT.  If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

Orders – How Contracts Are Formed

  • Our Site will guide you through the process of purchasing a Subscription.  Before completing your purchase, you will be given the opportunity to review your order and amend it.  Please ensure that you have checked your order carefully before submitting it.
  • If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end.  We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.
  • No part of Our Site constitutes a contractual offer capable of acceptance.  Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Subscription Confirmation by email.  Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.
  • Subscription Confirmations shall contain the following information:
    • Your Subscription ID;
    • Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Paid Content available as part of it;
    • Fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges;
  • The duration of your Subscription (including the start date, and the renewal date);
  • In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible.
  • Any refunds under this Clause will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.
  • Refunds under this Clause will be made using the same payment method that you used when purchasing your Subscription.

Payment

  • Payment for Subscriptions must always be made in advance.  Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation (this usually occurs immediately and you will be shown a message confirming your payment).
  • If you do not make any payment due to Us on time, We will suspend your access to the Paid Content.
  • If you believe that We have charged you an incorrect amount, please contact Us at contactus@ourfamilydog.org.uk as soon as reasonably possible to let us know.  You will not be charged for Paid Content while availability is suspended. 

Provision of Paid Content

  • Paid Content appropriate to your Subscription will be available to you immediately when We send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals), or until you end the Contract.
  • When you place an order for a Subscription, you are acknowledging that you wish the Paid Content to be made available to you immediately and will lose your legal right to cancel if you change your mind (the “cooling-off period”).  Please see ‘Cancelling your subscription’ for more information.
  • In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:
    • To fix technical problems or to make necessary minor technical changes;
    • To update the Paid Content to comply with relevant changes in the law or other regulatory requirements;
    • To make more significant changes to the Paid Content, as described above.
  • If We need to suspend availability of the Paid Content for any of the reasons set out above, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform you as soon as reasonably possible after suspension). 
  • Any refunds under this Clause will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.
  • Refunds under this Clause will be made using the same payment method that you used when purchasing your Subscription.

Licence

  • When you purchase a Subscription to access Paid Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes.  The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).
  • The licence granted to you is subject to the following usage restrictions and/or permissions:
  • You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

Problems with the Paid Content

  • By law, We must provide digital content that is of satisfactory quality, fit for purpose, and as described.  If any Paid Content available through your Subscription does not comply, please contact Us as soon as reasonably possible to inform Us of the problem.  Your available remedies will be as follows:
    • If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
  • If there is a problem with any Paid Content, please contact Us at contactus@ourfamilydog.org.uk or visit the contact page on Our Site https://ourfamilydog.org.uk/contact to inform us of the problem.
  • Refunds (whether full or partial, including reductions in price) under this Clause will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
  • Refunds under this Clause will be made using the same payment method that you used when purchasing your Subscription.
  • For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Cancelling Your Subscription

  • If you are a consumer, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund.  The period begins once We have sent you your Subscription Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.
  • After the cooling-off period, you may cancel your Subscription at any time, however, We cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.
  • If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Content.  Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.  If you have accessed any Paid Content once the Subscription has started, We will not be able to offer any refund and you will continue to have access to the Paid Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).
  • If you wish to exercise your right to cancel under this Clause, you may do this via your Account. You may inform Us of your cancellation by email at contactus@ourfamilydog.org.uk.  Cancellation by email effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please provide Us with your name, address, email address, telephone number, and Subscription ID.
  • Refunds under this Clause will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.
  • Refunds under this Clause will be made using the same payment method that you used when purchasing your Subscription.

Your Other Rights to End the Contract

  • You may end the Contract at any time if We have informed you of a forthcoming change to your Subscription or the Paid Content, or to these Terms of Sale that you do not agree to.  If the change is set to take effect or apply to you before the end of your current Subscription, We will issue you with a pro-rated refund equal to the remaining time left in that Subscription.  If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract will end at the end of that Subscription period and you will continue to have access to the Paid Content until that date.
  • If We have suspended availability of the Paid Content for more than one week, or We have informed you that We are going to suspend availability for more than one week, you may end the Contract immediately.  If you end the Contract for this reason, We will issue you with a partial refund.
  • If We inform you of an error in the price or description of your Subscription or the Paid Content and you wish to end the Contract as a result, you may end it immediately.  If you end the Contract for this reason, We will issue you with a partial refund.
  • You also have a legal right to end the Contract at any time if We are in breach of it.  You may also be entitled to a full or partial refund and compensation.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
  • Refunds under this Clause will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription.
  • If you wish to exercise your right to cancel under this Clause, you may do this via your Account. You may inform Us of your cancellation by email at contactus@ourfamilydog.org.uk.  Cancellation by email effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please provide Us with your name, address, email address, telephone number, and Subscription ID.

Our Liability to Consumers

  • We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
  • Our Paid Content is intended for non-commercial use only.  We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
  • If, as a result of Our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, We will either repair the damage or pay you appropriate compensation.  Please note that We will not be liable under this provision if:
    • We have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or
    • The damage has been caused by your own failure to follow Our instructions; or
    • Your device does not meet any relevant minimum system requirements that We have made you aware of before you purchased your Subscription.
  • Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
  • Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from https://ourfamilydog.org.uk/privacy-policy

Communications from Us

  • If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
  • We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 7 days for your request to take effect and you may continue to receive emails during that time.
  • For questions or complaints about communications from Us, please contact Us

Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in these Terms & Conditions takes away from or reduces your legal rights as a consumer.

If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Competition T&Cs

Read our competition T&Cs